Help Center | The Mindfulness App

ACCOUNT BASICS

How do I create an account?

If you're completely new, on the welcome screen, continue through the onboarding flow. At the end of the flow you'll be prompted to create your account. Here, choose between:

‍Email: enter your address, then verify via the link we email you.
Sign-in with Apple: Simply tap the "Sign in with Apple" button and choose your preferred email or hide-my-email alias and confirm.

If you're already inside the app, you can create an account by navigating to Profile › Settings › Sign up.

Already have an account? Tap “Sign In” at the bottom of the sign-up screen and use the same method you originally registered with.

I already have an account. How do I sign in?

If you already have an account you can easily sign in and pick up where you left off. You have a few different options to sign in:

On the first screen of the app onboarding at the bottom, you'll see a text labeled "Already have an account? Sign in here". Tap that and sign in with either your email or any social sign-in you may have used.
If you're inside the app already, you can navigate to Profile › Settings › Sign up. At the the bottom of the sign up page, you'll see a text labeled "Already have an account? Sign in here". Tap that and sign in with either your email or any social sign-in you may have used.

How do I sync my progress across multiple devices?

Make sure you're signed in and use the same login method on every device. Your session history, streaks, and downloaded content will then sync across your devices via our secure cloud servers.

How do I delete my account?

To delete your account navigate to Profile › Edit Profile. Scroll to the very bottom of the page and tap Delete My Account.

Please note that this will delete all your data and cannot be restored.

GETTING STARTED

What is The Mindfulness App?

The Mindfulness App is a comprehensive meditation and wellness platform offering guided meditations, structured courses, sleep stories, and calming soundscapes — designed to help you build a sustainable mindfulness practice in just a few minutes a day.

Is The Mindfulness App good for beginners?

Absolutely. We start you off with a 5-day “Beginner’s Journey” that teaches the basics step-by-step. As you progress, you can explore hundreds of sessions for intermediate and advanced users, so the app grows with your practice.

I’m new — where should I start inside the app?

Open the Home tab and tap the “Get started with Mindfulness” card. This contains a 5 daily beginner-friendly sessions. Each day offers a 5- to 10-minute guided session that introduces posture, breath awareness, and basic mindfulness techniques. After finishing the journey, explore themed courses like Stress Relief or Better Sleep from the Discover tab.

I’m mainly after better sleep — where should I begin?

Head to Discover › Sleep. Start with the short “Wind-Down” meditations (5–7 min) to relax your nervous system, then explore longer Sleep Stories or Nature Soundscapes; you can even set a Sleep Timer so audio fades out automatically.

How do I choose the right meditation for my mood or goal?

Use the Quick Filters at the top of the Discover tab — e.g., Stress Relief, Focus, Self-Compassion. Each filter surfaces sessions tailored to that theme, sorted by length so you can match your mood and schedule.

How do I set daily meditation reminders?

Navigate to Profile › Settings › Reminders, tap Add Reminder, pick a time, and optionally choose the days of the week. We’ll send a gentle notification to help you stay consistent. You can create multiple reminders for different routines (e.g., morning focus, evening wind-down).

Where can I see my progress and mindful minutes?

Open Profile › Stats. You’ll find total mindful minutes, average session length, longest streak, and a calendar highlighting your most consistent days — helpful for spotting patterns and staying on track.

CONTENT LIBRARY

What kinds of content are available in The Mindfulness App?

You’ll find guided meditations, multi-day courses, calming sleep stories, nature soundscapes, and bite-size mindful moments — all designed and narrated by certified mindfulness teachers to suit every schedule — whether you only have 3 minutes for a quick break or want a 45 minute deep-dive.

How often is new content added to The Mindfulness App?

Fresh sessions drop every week. We rotate themes — stress relief, focus, self-compassion, deep sleep — and highlight new releases in both the Home and Discover tabs so you never miss what’s new.

How do I search for or filter sessions by topic or length?

Open Discover, tap the Search bar to type a keyword (e.g., anxiety, gratitude), or use the Filter at the top to narrow by content type, teacher, session length or any combination you wish.

Does The Mindfulness App work offline?

Yes. Tap the Download icon on any meditation, course, or Sleep Story. Downloads land in your Library under the Downloads tab, for easy on-the-go listening without Wi-Fi or data usage.

Your downloads remain available as long as you keep them; there’s no hard limit. However, keep in mind that large libraries will use more storage.

Where can I find structured courses and track my progress?

Go to Discover › Courses from the Quick Links. Each course shows a progress bar and a Resume button so you can pick up where you left off. Completed lessons stay available for future re-listening at your own leisure.

Does The Mindfulness App include content for kids or families?

Yes. Go to Discover and search for Kids to get short, age-appropriate meditations and soothing bedtime stories created specifically for younger listeners and parents.

LANGUAGE & ACCESSIBILITY

Which languages does The Mindfulness App support?

The Mindfulness App’s interface and guided-audio library are fully localised in English, Swedish, Norwegian, Danish, German, Spanish, Finnish, French, Italian, Japanese, Dutch, Portuguese and Chinese.

We’re actively producing new sessions in these and additional languages — check the Discover › New & Noteworthy shelf for fresh drops on a weekly basis.

How do I change the app language?

Open Profile › Settings › Language and pick your preference:

The Interface Language controls what langauge is used for the app's interface itself.
The Content Language controls what content you see in the app. So if you enable both English and Swedish as your content languages, you'll see content localised in these languages.

Can I mix interface language and content language?

Yes, you can freely mix the interface and preferred content languages. Open Profile › Settings › Language and set your preferences.

You can also enable multiple content languages if you wish.

Which accessibility features are built in?

Dynamic Type & Larger Text (iOS) / Font Size slider (Android)

Dark Mode support for less eye strain during late night sessions

Haptics for breathing cues and timers.

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PRIVACY & SECURITY

What personal data does The Mindfulness App collect?

We collect only what’s needed to run the service to suit your needs:

Your email if you choose to sign up for an account (or Apple ID if selected);
device identifiers;
session progress;
stress levels via self-tests; and
optional health metrics (e.g., mindful minutes).

We never record audio through your microphone, do not store credit-card numbers on our servers or anything similar.

How is my data stored and protected?

All traffic is secured with TLS encryption, and personal data is stored on ISO-27001–certified cloud servers. Data at rest is encrypted with AES-256. All internal access is restricted by role-based controls and mandatory MFA for our staff.

How can I delete my personal data?

Open Profile › Settings › Profile Information. Scroll to the bottom of the page and tap Delete My Account to erase all personal data. Please note that account deletion is irreversible and completes within 30 days.

Is The Mindfulness App GDPR and CCPA compliant?

Yes. We comply with GDPR as a Data Controller and CCPA as a Service Provider. Our privacy practices, data processing details, and your rights are outlined in our Privacy Policy.

Does The Mindfulness App share or sell my data to third parties?

No. We share data only with vetted sub-processors (e.g., cloud hosting, payment providers) under strict contractual clauses. We never sell or rent user data for advertising or similar purposes.

Does connecting Apple Health or Google Fit compromise my privacy?

No. Health data sync is opt-in and read-only — we can write mindful-minutes totals to your Health/Fit timeline, but we cannot read other health metrics unless you explicitly grant permission. You can revoke access anytime under your device’s privacy settings.

SUBSCRIPTION & BILLING

Does The Mindfulness App offer a free trial?

Yes, every new user receives a 14-day free trial with full premium access to our content library of over +500 guided meditations, sleep stories, courses and much more.

You can claim your free trial by clicking here. and following the checkout steps. Cancel anytime during the trial, no questions asked.

What does The Mindfulness App include in a subscription plan?

Your premium subscription unlocks the entire content library — over +500 guided meditations, immersive sleep stories, themed courses on stress, focus, sleep and resilience, and nature soundscapes, as well as personalised reminders with streak tracking.

All this seamlessly accessible across iOS, Android and the web — so you have everything you need for a consistent, flexible mindfulness practice.

How do I subscribe or upgrade to Premium?

You can subscribe via:

App Store / Google Play: Open the app, go to Profile › Settings › Upgrade and select a plan. Your subscription is managed directly on your device.

Web: Visit themindfulnessapp.com/subscribe and follow the checkout flow, to subscribe and claim your free trial in the process. Your subscription syncs across all your devices automatically when signed in to the same account.

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Is my payment information secure?

Yes, all in-app purchases are processed by Apple or Google. Web payments route through Stripe, which is PCI-DSS Level 1 compliant. The Mindfulness App never stores full card numbers.

How do I cancel my subscription?

Subscriptions are managed through the platform where you subscribed:

iOS: Go to Settings › Apple ID › Subscriptions
Android: Go to Play Store › Account › Subscriptions
Web: Log in on the web app, go to Profile › Settings › Mange Subscription. You'll be asked to sign in with your account email, whereafter you can cancel.

Once canceled, you'll retain access until the current billing period ends.

Can I request a refund?

Refunds are subject to the policies of your payment platform:

App Store (iOS) / Google Play (Android): You must request refunds directly through Apple or Google respectively:

For refund requests to Apple, visit this page and complete the form flow. Make sure you're signed in with the Apple ID you purchased the subscription on.
For refund requests to Google, visit this page and go through the steps. Make sure you're signed in on the Google Play account you purchased the subscription on.

Web: If you purchased directly through our website, contact support@themindfulnessapp.com within 14 days of purchase to request a refund.

How do I change my payment method or switch plans?

iOS / Android users: Update payment info through the respective app store account settings.

Web subscribers: Log in on the web app, go to Profile › Settings › Mange Subscription. You'll be asked to sign in with your account email, whereafter you can update your card or switch between plans.

Can I use one subscription on multiple devices?

Yes. A single subscription covers all your devices (iOS, iPad, Android, web or similar). Just make sure you're logged in with the same account across all platforms.

Do you offer business or group plans?

Yes. We offer Mindfulness at Work packages for teams, companies, and organisations of all sizes.

To learn more, visit themindfulnessapp.com/for-work or email teams@themindfulnessapp.com and we'll set up a call to discuss your teams needs.

TROUBLESHOOTING ISSUES

I bought Premium but content is still locked.

iOS / Android subscriber:

Firstly, confirm you’re logged in on the device with the same Apple ID / Google Account you used at checkout. Then, in the app:

Go to Profile › Settings
‍Tap Restore Purchases
Confirm that your premium is now unlocked.

Still no luck? Forward the purchase receipt from Apple / Google along with your Purchase ID (found under Profile › Settings › Copy Purchase ID) to support and we'll assist you with a manual upgrade.

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‍Web subscriber:

Confirm that your purchased processed correctly. You should receive a payment confirmation from us directly after a successful purchase in your email inbox.

If your Premium is still not unlocked after having confirmed the above, please try to sign out and back in with the same account that you purchased with.

Still no luck? Forward the purchase receipt from us along with your Purchase ID (found under Profile › Settings › Copy Purchase ID) to support and we'll assist you with a manual upgrade.

The app won't open or keeps crashing.

If your app is freezing or crashing, please try the options below:

Force-close the app and reopen it.
Reboot the phone to clear any stale RAM.
(Android only): Settings → Apps → The Mindfulness App → Storage → Clear cache (not data).
Check the store for a new hot-fix build; install if one is available.
If the crashing persists, please e-mail support with your device model, OS version and — if possible — a screen recording from your device showcasing the freeze/crash. A screen recording immensely helps our developers reproduce the issue and help fix it.

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Audio won’t play or stops halfway.

If you audio is cutting or stopping try this:

Toggle Silent Mode / Do Not Disturb off — some devices mute media streams.
Check the volume slider inside the player. It’s separate from system volume and balances content volume vs. background sounds for any given content piece.
Bad connection? Tap Download to play the session offline.

If audio still cuts out, please reach out to support with your device model, OS version and — if possible — a screen recording from your device showcasing what you're doing when the audio cuts out. A screen recording immensely helps our developers reproduce the issue and help fix it.

Reminders or push notifications aren’t working.

If you're not receiving your reminders or notifications after setting them up in the app:

Go to your phone's Device Settings › Notifications and make sure The Mindfulness App is Allowed.
Inside the app, tap Profile › Settings › Reminders to verify that the reminders as well as times and days are enabled.
iOS Focus or Android Do Not Disturb modes can silence alerts — disable the focus or whitelist the app.

How do I contact support and send diagnostics?

If you're experiencing an issue that you believe we need additional information to resolve, you can preemptively send us the following in your support request:

Inside the app, go to Profile › Settings › Contact Support.
Copy over all your account details by tapping the Copy Info button.
Send an email to support where you paste in the copied account details.

If your issue is related to a crash, freeze, visual error or otherwise technical issue, please include either screenshots or optimally a screen recording of the bug on your device. A screen recording immensely helps our developers reproduce the issue and help fix it.

Expect a reply within 24 hours (Mon–Fri).

Still have questions?

If you couldn't find an answer to your question in our help center above, then please reach out to us via email and we'll be happy to assist!

Send us an email